Why can’t I log in? It says there’s an XML-RPC error.
XML-RPC is how the WordPress app communicates with your site, so your site’s XML-RPC endpoint must be accessible.
If you have a fully updated WordPress install, you can use our XML-RPC troubleshooter found here: https://xmlrpc.blog/
If the XML-RPC troubleshooter finds an error on your site, please check with your hosting provider to find out if they are blocking access to this file and if it’s possible to change this.
These errors can also happen if there is a plugin/theme that conflicts with XML-RPC. To check whether a plugin is causing the conflict with the app, try deactivating all the plugins on your self-hosted site to see whether that fixes the issue.
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This reply was modified 1 month, 1 week ago by
Yui. Reason: url fixed
I forgot my login information.
You can go to your WordPress login page (https://example.com/wp-login.php) and click on the ‘Lost your password?’ link.
After clicking on that, it will take you to the password reset page. You need to either enter your username or email address to reset the password on your account.
If you’re having trouble logging in to your site on the web browser as well as on the app, please reach out to your host (the company you pay to host your website) for assistance.
Help, my site is down!
If you can’t access your site in a web browser, please contact your website hosting provider.
Your hosting provider can investigate why your site isn’t working, and help you get it back up and running. The WordPress app can only connect to your site when WordPress is installed and working there, so if you can’t access your site at all, the app will not work.
You can also check the Common WordPress Errors support page for common problems and how to resolve them on your site.
What is my site address?
If you already have a website, your URL or site address is the domain of your site (usually what you type into a web browser to get to your website) plus the prefix https://.
For instance, wordpress.org is a domain, and the URL or site address is https://wordpress.org/.
I can’t upload photos/videos.
- Try uploading a smaller image size. Also, check that your device has enough storage space available (we recommend at least 1GB of free space).
- Try uploading the image from a different internet connection. If your network isn’t stable, this can cause an image upload to fail.
- Contact your web host and check to see if they’re blocking or otherwise limiting incoming and outgoing connections over XML-RPC. The WordPress mobile apps use this file to communicate with your site, but some hosts limit and block connection requests to that file.
- Confirm that you can upload the same image or video from your site’s wp-admin > Media section. If this also fails, you can verify your Maximum upload file size listed at the bottom of the Upload New Media page to confirm if this needs to be increased.
To increase your upload file size, you’ll need to add code to your root .htaccess file or contact your host for assistance.
- Check for any plugins that may be causing an issue. You can disable all plugins and try uploading media. If the issue doesn’t replicate, you can reactivate the plugins one at a time until the issue returns to narrow down the problematic plugins.
