Support » Plugin: Elementor Website Builder - More than Just a Page Builder » Worst Support Ever

Worst Support Ever

  • rahmatanik

    (@rahmatanik)


    1 month ago

    Hello, we’ve been using Elementor for the past 5 years. Though the plugin is really good, their support became worse daily. After investing a lot of money, we’re not getting at least decent support from their team. We’re using the Agency plan.

    New bugs arrived and we tried to reach their support by contacting them through our agency account. I raised a few tickets and it’s been almost 15 days, and they’re not even given any reply. They’ve disabled their live chat feature and even they’re not including the ticket number to the automated reply notification template.

    When I’m not getting any reply from our agency account I raised a ticket here, but they are not even giving me a reply here too it’s been 14 days already.

    If you’re unable to give proper support then either increase your support team or just stop selling licenses for new members.

    We loved Elementor as this is the best WordPress builder nowadays but the support is really bad. We’re not expecting this from Elementor.

    Really disappointed. 1 start is for your worst support.

Viewing 1 replies (of 1 total)
  • Igor Elementor

    (@igorelementor)

    1 month ago

    Hello,

    Thank you for reaching out and sharing your feedback. I’m genuinely sorry to hear about your experience with our support team. This is certainly not the standard we strive for at Elementor, especially for our valued Agency plan users like yourself.

    I want to assure you that we do indeed reply to all inquiries within 24 hours and provide ticket numbers for every open ticket. It’s concerning to hear that this has not been your experience, and I would like to rectify this immediately.

    To help us investigate this matter thoroughly, could you please send an email with the details of your issue to feedback@support.elementor.com? We are committed to providing the support you need and resolving any outstanding issues as swiftly as possible.

    Your satisfaction with both our product and our customer service is of utmost importance to us. We’re here to support you and ensure that your experience with Elementor is positive and productive.

    Thank you for your patience and for bringing this matter to our attention. We’re eager to get this sorted out for you.

    Best regards,
    Igor, Customer Experience, Elementor

Viewing 1 replies (of 1 total)
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